Returns Policy
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Effective Date: July 2023
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Thank you for choosing Tailored Timberworks for your timber fittings and furniture needs. We strive to provide you with high-quality products and excellent customer service. This Returns Policy outlines our guidelines and procedures for returning items purchased from our shop.
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Eligibility for Returns
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1.1. Customised Orders: Please note that any items that are custom-made or personalised according to your specifications may not be eligible for return or refund. This includes products specifically designed or modified at your request, such as bespoke furniture pieces or tailored timber fittings.
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1.2. Standard Shop Purchases: For standard shop purchases, you may be eligible to return the item(s) under certain conditions as outlined in this policy.
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Return Conditions for Standard Shop Purchases
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2.1. Unused and Unaltered: To be eligible for a return, the item(s) must be unused, undamaged, and in the same condition as when you received them. We cannot accept returns for products that have been altered, modified, or used.
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2.2. Original Packaging: The item(s) must be returned in their original packaging, including any accessories, manuals, and documentation provided with the product. Please ensure that the packaging is intact and in resalable condition.
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2.3. Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns. Please retain your receipt or order confirmation as proof of purchase.
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Return Process
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3.1. Notification: If you wish to initiate a return, please contact our Customer Support team within 14 days of receiving your order. You can reach us via email at Tailoredtimberworks@outlook.com, providing your order details and the reason for the return.
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3.2. Assessment: Our Customer Support team will review your request and provide you with further instructions on how to proceed.
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3.3. Return Authorisation: If your return request is approved, you will receive a Return Authorisation (RA) number and any additional instructions necessary for the return process.
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3.4. Shipping and Costs: The customer is responsible for all shipping costs associated with returning the item(s), unless the return is due to an error on our part or a defective product.
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3.5. Refund or Exchange: Once we receive the returned item(s) and verify their condition, we will process the refund or exchange as per your request, subject to the terms of this policy.
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3.6. Non-Refundable Items: Please note that certain items, such as clearance or sale items, may not be eligible for a refund. We will clearly communicate such restrictions at the time of purchase.
Damaged or Defective Items
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4.1. If you receive a damaged or defective item, please notify us immediately. We may require photographic evidence or other documentation to assess the situation and determine the appropriate solution.
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4.2. Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or defective item(s) at our discretion.
Contact Information
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If you have any questions or concerns about our Returns Policy, please contact our Customer Support team at support@tailoredtimberworks.co.nz We will be happy to assist you and provide any necessary clarification.
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Please note that this Returns Policy is subject to change without prior notice. The most recent version will always be available on our website or can be obtained by contacting our Customer Support team.
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Thank you for choosing Tailored Timberworks. We appreciate your business and look forward to serving you again in the future.
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Sincerely,
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Tailored Timberworks