Return Policy

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Last updated: 07/2023

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Thank you for shopping with Tailored Timberworks. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to assist you with our return policy.

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Returns Eligibility

a.  To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

b.  Custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.

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Return Process
a.  To initiate a return, please contact us within 14 days of receiving your order. You can reach us at Tailoredtimberworks@outlook.com or call us.

b.  We will provide you with further instructions on how to proceed with the return.

c.  Please note that you will be responsible for any return shipping costs unless the item arrived damaged or defective.

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Refunds
a.  Once we receive your returned item and inspect it, we will notify you of the status of your refund.

b.  If your return is approved, we will initiate a refund to your original method of payment.

c.  Please note that the processing time for refunds may vary depending on your payment provider.

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Exchanges
a.  We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us within 14 days of receiving your order.

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Damaged or Defective Items
a.  If your item arrives damaged or defective, please contact us immediately, providing details and supporting evidence (e.g., photographs).

b.  We will assess the situation and provide you with instructions on how to proceed with a return, refund, or replacement.

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Non-Returnable Items
a.  The following items are non-returnable:

Custom-made or personalized items (unless damaged or defective)
Gift cards

Shipping Costs
a.  Shipping costs are non-refundable, except in cases where the return is due to a damaged or defective item.

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Contact Us
If you have any questions or need assistance with a return, please contact us at support@tailoredtimberworks.co.nz or call us. Our customer service team is here to help.

 

Please note that this Return Policy applies only to purchases made through the Tailored Timberworks website. For purchases made through third-party retailers, please refer to their respective return policies.

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By making a purchase with Tailored Timberworks, you agree to comply with and be bound by this Return Policy.

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Tailored Timberworks reserves the right to update or modify this Return Policy at any time without prior notice.

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